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Frequently Asked Questions

At Imperial Event Rentals, we make it easy to plan and book your event no matter what your schedule or location. You can choose the method that works best for you.

1. Visit or Call Any of Our Offices

Locations: Miami • Doral • Boca Raton • Orlando
Hours: Monday–Friday 9:00 AM – 6:00 PM | Saturday 9:00 AM – 3:00 PM

Simply call or stop by any of our showrooms during business hours. Our team will guide you through product options, pricing, and availability and help you finalize your rental order on the spot.

Benefits:

  • Speak directly with a rental expert.
  • See and touch items in person before booking.
  • Receive immediate answers and recommendations for your event setup.

Things to keep in mind:

  • Availability may change quickly during weekends and high season.
  • In-person service is limited to showroom hours.
  • Wait times may occur during busy hours and high season.

2. 24/7 Service via WhatsApp or Our Mobile App

Even after business hours, we’re here 24 hours a day, 7 days a week.

You can reach us through:

  • WhatsApp Business Chat – Click the green chat icon at the bottom-right corner of our website’s home page.
  • Imperial Event Rentals App  Available for Apple and Android devices. Once downloaded, tap “Text for New Orders” and one of our specialists will assist you right away.

Benefits:

  • Fast response time, day or night.
  • Great for last-minute rentals or urgent requests.
  • Convenient mobile communication, no need for calls or emails.

Things to keep in mind:

  • Complex or large event quotes may still require a follow-up call or office visit.
  • Response times can vary slightly during high-volume weekends.

3. Order Online Through Our Website

You can easily book online at any time:

  1. Visit our website and select your event date and location.
  2. Browse our catalog and add the products you need to your cart.
  3. Pay online to confirm your reservation.

Once your order is placed, it is immediately entered into our system, ensuring product availability. A representative from our office will then call to verify all details and confirm delivery or pickup arrangements.

Benefits:

  • Simple, self-service ordering.
  • Instant confirmation and guaranteed availability.
  • Secure online payment and personalized follow-up.

Things to keep in mind:

  • Recommended mainly for standard or smaller orders — large setups may require additional planning.

4. Email Your Request

You can also email us directly at [email protected]. A sales associate will review your request and respond within 24 hours with availability, pricing, and setup details.

Benefits:

  • Perfect for detailed or multi-day event requests.
  • Great option if you prefer written communication.
  • Receive a formal quote and confirmation by email.

Things to keep in mind:

  • Not ideal for same-day or urgent requests.
  • Response time may take up to one business day.
  • Availability can change while waiting for confirmation.

Your Convenience, Your Choice

At Imperial Event Rentals, we understand that every client has a different way of planning. That’s why we offer multiple ordering options whether you prefer in-person service, online convenience, mobile communication, or email coordination, our team is ready to assist you every step of the way.

No matter how you place your order, you’ll always receive: Personalized attention fast confirmation Expert guidance to make your event unforgettable.

Yes, we can. Over the years, we have developed an extensive in-house infrastructure that includes a welding shop, carpentry, seamstress services, a painting booth, and a design studio. This allows us to customize existing inventory or create entirely new pieces to bring your unique vision to life. If you have a creative idea, we have the capabilities to make it a reality.

No, we are primarily a rental company. We engage in custom production for our clients only when they are utilizing a substantial portion of our rental services. Our core business focuses on rentals, not production and sales.

The time frame for custom work can vary depending on our current workload and the time of year. For events taking place between October and December, we recommend starting the planning process at least 3 to 6 months in advance due to high demand. For events scheduled from January to May, a lead time of 1 to 2 months is typically sufficient. For events from June to September, we can often accommodate custom work more quickly. However, it is always best to contact us as early as possible to ensure we can meet your specific needs.

It depends on who you are and the type of products you wish to pick up. For example, we do not rent to party rental companies due to past experiences where our products were exchanged for inferior ones upon return, which is unacceptable to us. However, if you are a company within the industry (such as a venue, DMC, production company, caterer, or florist) and maintain a business relationship with us, we do allow warehouse pickups.

We stay ahead of industry trends by designing and building products with future versatility in mind. Approximately 75% of our inventory can be repurposed for different event themes and setups. Additionally, we own patents and copyrights on several of our designs, ensuring our clients have access to unique and exclusive products. This forward-thinking approach allows us to continually offer innovative and high-quality solutions to meet the changing demands of the event industry.

Environmental Policies:

We are dedicated to minimizing our environmental impact through continuous improvement and innovation in our operations. Our official Environmental Policy Statement outlines our commitment to sustainable practices, compliance with environmental regulations, and the promotion of environmental awareness among our employees and stakeholders.

Eco-Friendly Practices:

Waste Reduction and Recycling: We have implemented robust recycling programs for materials such as plastic, wood, and metal. These materials are repurposed into different products, significantly reducing our waste footprint.

Fabric Covers for Equipment: We have transitioned to using fabric covers for the majority of our equipment, effectively eliminating the use of plastic wrap and reducing plastic waste.

Energy Efficiency: Our facilities are equipped with energy-efficient lighting and equipment, and we continually seek opportunities to enhance our energy conservation measures.

Future Goals:

Fleet Modernization: Over the past six years, we have begun upgrading our fleet of trucks to more modern models equipped with Diesel Exhaust Fluid (DEF) systems, which significantly reduce emissions. Our goal is to have our entire fleet using either modern DEF technology or electric power by 2050.

Sustainable Sourcing:

We are committed to increasing the percentage of sustainably sourced materials in our supply chain, aiming for 100% by 2030.

Carbon Footprint Reduction:

We are developing strategies to further reduce our carbon footprint, including exploring renewable energy options for our operations and continuing to innovate in our waste management practices.

We are continually striving to improve our sustainability practices and welcome any feedback or suggestions you may have. Thank you for your interest in our environmental efforts, and please let us know if you need any further information.

Credit is available exclusively to large institutions that maintain a corporate account and regularly utilize our services. Examples of such institutions include hotels, hospitals, schools, universities, and cruise lines. Even for these clients, we conduct a thorough credit history check and assign a maximum allowable credit amount, with payment terms set to net 30 days.

Yes, you can request a quote or place an order with any of our sales representatives. However, we recommend finding a salesperson with whom you have good chemistry and consistently working with them. Over time, this salesperson will become familiar with your specific needs and preferences, ensuring a smoother and more efficient ordering process compared to placing orders with different representatives each time.

No, charger plates are not intended for direct consumption of food. If charger plates are returned with food residue, a cleaning fee will be charged for each plate.

No, we do not allow changes to orders within seven days of the delivery date. However, you can always create a new order for additional items if needed. Due to our operational structure, orders are finalized and pulled from our system seven days before delivery. At this point, we begin the process of loading trucks and assigning staff for deliveries, which prevents us from making changes to existing orders.

Response: The process is simple! Call our office at 305-822-3355, chat with a sales specialist online or Browse our online catalog, select the items you need, add them to your shopping cart, and add address day of the event time and any comments and you set.


No, clients are responsible for rinsing all linens and placing them back into the bags provided at delivery. This procedure helps ensure that no linens are lost or misplaced. Any missing linens will be reported and charged within five business days.

Response: We recommend booking at least 4-6 months in advance for larger events, especially during peak seasons. For smaller events, a minimum of 2-4 weeks is ideal. The earlier, the better to ensure availability.


Response: Yes, we offer full-service delivery, setup, and breakdown for all of our rental items. Our professional team will handle the logistics so you can focus on your event.


Response: Absolutely! We can customize many pieces to fit your event's theme or create something entirely new. Just let us know what you’re envisioning, and we’ll work with you to make it happen.


Response: You can make changes to your order up to 7 days before delivery. However, cancellation fees may apply depending on the timing. Contact us as soon as possible to discuss any changes or cancellations.


   Response: Yes, our minimum order amount varies depending on the season  Most of the year we have a minimum for warehouse pick up of  $ 50.00 minimum for delivery of $ 150.00.


Response: Any damaged or lost items will be charged according to their replacement value. We recommend you review our rental agreement for further details on damage and loss policies. You can choose to pay a damage waiver which will protect you from damage items, it only apply to certain categories only like linens, tableware, glassware, utensils.


Response: No, we offer special rates for repeat clients and industry professionals. Additionally, we provide loyalty programs for clients who reach certain spending thresholds.


Response: All of our items are inspected, cleaned, and sanitized before each rental. We take pride in providing high-quality products that meet your event standards.


Response: While we focus on rentals, we work closely with event designers and planners. If you need assistance with event design, we can recommend professionals or collaborate with your chosen team to ensure the rentals complement your event perfectly.


Yes, in most cases you do need a tent permit if the tent is larger than 10x10 feet, will be used for public events, or includes lighting, AC, or sidewalls. Local building departments such as the City of Miami, Miami-Dade County, Coral Gables, Fort Lauderdale and others require temporary structure permits to make sure your tent meets fire safety, anchoring, and egress exit requirements.

At Imperial Event Rentals, we handle the entire tent permitting process for you. Our team works directly with city and county officials to prepare the required site plan, engineering drawings, fire-retardant certifications, and inspection scheduling, so you don’t have to worry about paperwork or delays.

If your event is at a private home or commercial property, Ask Us and  we’ll help determine whether a permit is required and guide you through each step. This ensures your setup is fully compliant, safe, and ready for inspection on time.

What we need from you (the client):

To start the permit application, we’ll need:

  • Event layout or site plan – a simple drawing showing where the tent and equipment will be placed.
  • Description of the event – include the type of event, wedding, festival, corporate, etc. and the use of the tent dining, exhibit, storage, etc.
  • List of items under the tent – such as tables, chairs, stage, catering area, or dance floor.
  • Event name and dates and times – to include on the official application.
  • Owner’s notarized signature on the permit application (required by most city building departments).

What Imperial Event Rentals takes care of:

Our team handles all the technical and coordination steps for you:

  • General Contractor
  • Electrical Contractor
  • Mechanical Contractor
  • Structure drawings and engineering calculations stamped by a Florida licensed engineer.
  • Aerial snapshot of the event site showing nearby streets and the approximate tent location.

·         Electrical plans and calculations (for lighting, outlets, or generators).

  • Mechanical plans and calculations (if using AC or fans).
  • Life Safety Plans for larger public events, exit paths, fire lanes, emergency access.
  • Life Safety Kit for the event, including exit signs, no-smoking signs, and fire extinguishers.
  • Permit Handling 


Typical Costs Associated with a Tent Permit

Tabla de Costos de Permisos y Servicios

Item / ServiceDescriptionEstimated Cost (USD)
Permit Application FeeCharged by the city or county to open a tent or temporary structure permit. Vary by City.$250 – $400
Engineering DrawingsRequired for structure tents, including layout and anchoring details (stamped by Florida engineer).$750
Engineering CalculationsAdditional load calculations (wind, ballast, or structural safety).Included
Aerial Site PlanSatellite image showing tent placement and nearby streets.Included
Life Safety PlanRequired for large public events; includes exits, fire lanes, and crowd flow diagram.$2500
Life Safety KitIncludes exit signs, fire extinguishers, no-smoking signs, etc.$350
Electrical Contractor FeesRequired if tent includes lighting, power outlets, or generators.$750
Electrical Drawings & CalculationsCity-required drawings for power layout and loads.$1500
Mechanical Contractor FeesNeeded if tent has air conditioning or fans.$750
Mechanical Drawings & CalculationsPlans showing cooling equipment and airflow.$1500
General Contractor / Master PermitA master contractor is often required to pull the primary permit for the event.$750
Fire Inspection FeeFire Marshal inspection before or during the event it vary by city.$75 – $150
Processing & Coordination 1 City (Imperial Event Rentals)We handle document preparation, city submittals, scheduling, and follow-up with the building and fire departments.$750
Processing & Coordination Multi city (Imperial Event Rentals)We handle document preparation, city submittals, scheduling, and follow-up with the building and fire departments.$1500

Important Note About Fire Department Reviews

Some cities in South Florida do not have their own fire department. In these cases, we must submit your tent permit to two separate offices:

  1. The city or municipality where your event will take place, and
  2. The local fire department that provides fire safety services for that area.

This ensures your permit is properly reviewed and approved by both building and fire safety authorities, keeping your event fully compliant with local regulations. 

Our goal: stress-free permitting

Our permitting specialists work directly with city building and fire departments across South Florida to prepare, submit, and track your tent permit from start to finish. We ensure your setup meets all life safety, engineering, and electrical requirements, so your event can open on time without surprises.

Areas we handle tent permits for:

  • Miami-Dade County: Miami, Coral Gables, Doral, Hialeah, Miami Beach, Homestead, Kendall and more
  • Broward County: Fort Lauderdale, Hollywood, Davie, Pembroke Pines, Miramar and others.
  • Palm Beach County: West Palm Beach, Boca Raton, Palm Beach Gardens
  • Orange County: Orlando, Kissimi, Sarasota, Winter Garden, Winter Park, City of Orlando, Altamonte Springs.
  • Hillsborough County: Brandon, Tampa, Riverview, Plant City
  • Pinellas County: St. Petersburg, Clearwater, Largo
  • Manatee County: Bradenton, Lakewood Ranch