Yes, we can. Over the years, we have developed an extensive in-house infrastructure that includes a welding shop, carpentry, seamstress services, a painting booth, and a design studio. This allows us to customize existing inventory or create entirely new pieces to bring your unique vision to life. If you have a creative idea, we have the capabilities to make it a reality.

The time frame for custom work can vary depending on our current workload and the time of year. For events taking place between October and December, we recommend starting the planning process at least 3 to 6 months in advance due to high demand. For events scheduled from January to May, a lead time of 1 to 2 months is typically sufficient. For events from June to September, we can often accommodate custom work more quickly. However, it is always best to contact us as early as possible to ensure we can meet your specific needs.

No, we are primarily a rental company. We engage in custom production for our clients only when they are utilizing a substantial portion of our rental services. Our core business focuses on rentals, not production and sales.

It depends on who you are and the type of products you wish to pick up. For example, we do not rent to party rental companies due to past experiences where our products were exchanged for inferior ones upon return, which is unacceptable to us. However, if you are a company within the industry (such as a venue, DMC, production company, caterer, or florist) and maintain a business relationship with us, we do allow warehouse pickups.

We stay ahead of industry trends by designing and building products with future versatility in mind. Approximately 75% of our inventory can be repurposed for different event themes and setups. Additionally, we own patents and copyrights on several of our designs, ensuring our clients have access to unique and exclusive products. This forward-thinking approach allows us to continually offer innovative and high-quality solutions to meet the changing demands of the event industry.

Environmental Policies:

We are dedicated to minimizing our environmental impact through continuous improvement and innovation in our operations. Our official Environmental Policy Statement outlines our commitment to sustainable practices, compliance with environmental regulations, and the promotion of environmental awareness among our employees and stakeholders.

Eco-Friendly Practices:

Waste Reduction and Recycling: We have implemented robust recycling programs for materials such as plastic, wood, and metal. These materials are repurposed into different products, significantly reducing our waste footprint.

Fabric Covers for Equipment: We have transitioned to using fabric covers for the majority of our equipment, effectively eliminating the use of plastic wrap and reducing plastic waste.

Energy Efficiency: Our facilities are equipped with energy-efficient lighting and equipment, and we continually seek opportunities to enhance our energy conservation measures.

Future Goals:

Fleet Modernization: Over the past six years, we have begun upgrading our fleet of trucks to more modern models equipped with Diesel Exhaust Fluid (DEF) systems, which significantly reduce emissions. Our goal is to have our entire fleet using either modern DEF technology or electric power by 2050.

Sustainable Sourcing:

We are committed to increasing the percentage of sustainably sourced materials in our supply chain, aiming for 100% by 2030.

Carbon Footprint Reduction:

We are developing strategies to further reduce our carbon footprint, including exploring renewable energy options for our operations and continuing to innovate in our waste management practices.

We are continually striving to improve our sustainability practices and welcome any feedback or suggestions you may have. Thank you for your interest in our environmental efforts, and please let us know if you need any further information.

Credit is available exclusively to large institutions that maintain a corporate account and regularly utilize our services. Examples of such institutions include hotels, hospitals, schools, universities, and cruise lines. Even for these clients, we conduct a thorough credit history check and assign a maximum allowable credit amount, with payment terms set to net 30 days.

Yes, you can request a quote or place an order with any of our sales representatives. However, we recommend finding a salesperson with whom you have good chemistry and consistently working with them. Over time, this salesperson will become familiar with your specific needs and preferences, ensuring a smoother and more efficient ordering process compared to placing orders with different representatives each time.

No, we do not allow changes to orders within seven days of the delivery date. However, you can always create a new order for additional items if needed. Due to our operational structure, orders are finalized and pulled from our system seven days before delivery. At this point, we begin the process of loading trucks and assigning staff for deliveries, which prevents us from making changes to existing orders.

No, clients are responsible for rinsing all linens and placing them back into the bags provided at delivery. This procedure helps ensure that no linens are lost or misplaced. Any missing linens will be reported and charged within five business days.